Privacy Policy

At Fortunate, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect the data you provide to us. We encourage you to review this policy carefully to understand our practices and how we handle your information.

Information We Collect:

We collect several types of information when you interact with our platform, including:

• Personal Details: This includes your name, contact information, shipping and billing addresses, and other identifiers necessary for processing orders and providing customer service.

• Transaction Data: We collect information about your purchases, payment methods, and order history to process transactions and ensure a smooth shopping experience.

• Website Interaction: We gather data about how you interact with our website, such as pages viewed, products explored, and time spent on the site. This helps us improve user experiences and tailor our offerings to your preferences.

• Communication Records: Any correspondence through emails, chats, or other communication channels may be retained to address your inquiries and enhance our customer support.

How We Use Your Information:

We use the information we collect for the following purposes:

• Order Fulfillment: Personal and transactional information is used to process your orders, handle payments, and ensure timely delivery of products to your address.

• Customer Support: Your information helps us respond to your queries, provide support, and improve your experience with our service.

• Personalization: We may use your data to customize the website content, recommend products, and send personalized offers based on your preferences and shopping behavior.

• Analytics: The information helps us analyze website performance, track user behavior, and identify trends, enabling us to continually enhance our platform and offerings.

Information Sharing:

Your privacy is very important to us. We do not share your personal information with third parties for marketing purposes. However, we may share your data with trusted service providers to perform necessary functions such as processing payments, delivering orders, and other essential services related to your shopping experience.

Data Security:

We implement a variety of security measures to protect your personal data from unauthorized access, loss, or alteration. While we strive to ensure the highest level of security for your information, it’s important to note that no method of online transmission or storage is completely secure.

Your Choices:

You have the right to:

• Access and update your personal details.
• Opt-out of marketing communications.
• Manage cookies through your browser settings.
• Request the removal of your data, subject to legal obligations.

Children’s Privacy:

Our platform is not intended for individuals under the age of 13. We do not knowingly collect or maintain personal information from children under 13 years of age.

Changes to this Policy:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect as soon as it is published.

If you have any questions or concerns about this Privacy Policy, please don’t hesitate to contact us. We value your trust and are committed to protecting your privacy.